Elbru Men Titanium Alloy Glasses Frame Male Square Ultralight Eye Glasses Prescription Eyeglasses Metal Frame Glasses black – Cinily Eyewear
Elbru Men Titanium Alloy Glasses Frame Male Square Ultralight Eye Glasses Prescription Eyeglasses Metal Frame Glasses black
Customer Reviews
Warning: My Glasses Warranty Was a Deceptive Nightmare! 🚨💸
I'm writing this to warn everyone about my absolutely terrible online shopping experience. This place is the worst. I ordered glasses with an added warranty, expecting some peace of mind. But every time I've needed a replacement – whether due to the frame breaking or needing a lens replacement – they tell me my chosen frame is out of stock. Then, they force me to accept a store credit, plus some small percentage, which inevitably leads to me ending up with a cheaper and lighter pair than what I originally paid for. It feels like a total joke and robbery, especially with a $30 deductible for each replacement, and the value of my order decreasing from around $189 to $130. I felt compelled to leave this review and reach out to customer service because this cycle of frustration and declining value is unacceptable, and I don't want anyone else to fall into this trap.
Customer: I am so frustrated. I have a warranty replacement for my glasses, and once again, you're telling me my frame is out of stock. This is the third time this has happened, and each time I end up with a cheaper pair and have to pay another $30 deductible. What kind of warranty is this?
CS Rep: I completely understand your frustration, and I apologize for the repeated inconvenience with your warranty replacements and the availability of your preferred frames. Let me look into your account right now to see the history of your replacements.
Customer: It's not just the frame being out of stock; it's the fact that I'm essentially losing money. I started with a $189 pair, and now I'm down to something worth $130 after being forced into store credits for lesser options. This feels like a scam.
CS Rep: I hear your concern about the declining value of your replacements. That's certainly not the experience we want you to have. I see the previous exchanges here. To address this, what if we waive the $30 deductible for this replacement and offer you a credit for the original value of your glasses, allowing you to choose any frame currently in stock without a downgrade? We could also explore a direct refund for the difference if you prefer.
Customer: A direct refund for the difference would be acceptable, or at least a credit that actually reflects the original value so I can get a comparable pair this time. I just want what I paid for initially, especially since I bought the warranty for this exact reason.
CS Rep: I understand. I'm escalating this to a supervisor to approve a full credit reflecting the original purchase price or a partial refund for the value difference, as well as waiving this deductible. We want to ensure you receive a satisfactory replacement without feeling you've lost value. Please bear with me for a few moments while I confirm this.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and experiencing this kind of deceptive warranty process.
After a Nightmare, I Found My Perfect Pair at Cinily.net! ✨🤩
Nachdem ich die Leichtigkeit und den unvergleichlichen Komfort meiner neuen Brille selbst erlebt habe, hat sie meinen Alltag spürbar aufgewertet. Nie hätte ich gedacht, dass eine Brille so einen Unterschied machen kann – sie ist stilvoll, robust und kaum spürbar. Wenn auch Sie das Gefühl haben möchten, eine Brille zu tragen, die Sie fast vergessen lässt, dass sie da ist, dann sollten Sie sich unbedingt diese Ultralight Titanium Glasses ansehen. Entdecken Sie selbst, wie modernes Design und höchste Funktionalität perfekt verschmelzen und Ihren Look revolutionieren. I'm still so frustrated thinking about my last online glasses purchase. It was an absolute nightmare! 😤 I bought a pair with a warranty, hoping for peace of mind, but every time I needed a replacement, my frame was mysteriously 'out of stock.' They’d then force me into a store credit, and I’d inevitably end up with a cheaper, flimsier pair, all while paying a $30 deductible each time. My $189 order quickly dwindled to $130 – it felt like a total scam and a deceptive warranty process! 😭 I was losing money and getting worse products.
After that frustrating experience, I was really hesitant to try another online glasses store. But I desperately needed new glasses and heard good things about cinily.net, so I decided to give them a shot, hoping for a different outcome. 🤔 To my surprise, my experience was entirely different! It reminded me of a positive review I saw: "Blingcharming was great to work with. Simple and easy to use website helped me purchase my first pair of eyeglasses online. Will definitely purchase with you again. Glasses were nice and much less expensive than most I have purchased before. Thanks for the good quality work!"
My cinily.net order arrived quickly, and the quality is fantastic – the frame feels sturdy, and the lenses are perfectly clear. The customer service was incredibly helpful when I had a question, unlike my previous experience. They made the entire process so smooth, from browsing their wide selection of affordable prescription glasses to checkout. ✨ I finally got what I paid for and feel like I found a reliable place for my eyewear needs. Cinily.net truly offers great value for money and a genuinely enjoyable shopping experience! 😃
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